Household Claims Handler

Ref: 329009
Bachelor of Business Studies Insurance degree holder with three years household claims experience and a yellow belt Lean Six Sigma holder
Household Claims Handler

Responsibilities:

• Preparation and setting up of new Household Claims
• Processing of Travel Contribution and Personal Accident Claims 
• Close coordination with the Claim Admittance area.
• Payment of Property Claims to clients.
• Ensuring any complaints are dealt with in an effective, professional and immediate manner.
• Working on an individual basis and as part of a team and reporting to supervisor and manager on issues and progress.
• Authorising Payments put through by Team
• Monthly Diagnostic on other claim teams.
• Implementing Lean Six Sigma training (Yellow Belts) into the team
• Work with IT and Accenture, when implementing new systems,and providing relevant training in colleagues
• Dealing with queries from the Customer Services and Sales Support Areas.
• Work closely with Scalepoint Solutions
• Communication with Loss Adjusters and mortgage providers on a daily basis
• Investigate Fraud, by inputting data onto Special Investigations System